Frequently Asked Questions

Our candles are hand-poured with care and designed to bring a luxurious, calming feel to everyday spaces. Each collection blends premium fragrance with elegant presentation.

We focus on quality materials chosen for a clean, enjoyable home fragrance experience. Specific product details may vary by collection, so please check individual product pages for the most accurate information.

Burn time depends on the candle size and how it is used. For best results, always follow the care instructions provided with your candle and trim the wick before each burn.

Shipping timelines vary by destination, but most orders are processed promptly after purchase. You can review full delivery details on our Shipping & Returns page.

Yes, we want you to love your order. Return and exchange eligibility depends on the item condition and timing after delivery. Please see our Shipping & Returns page for full details.

Absolutely. Aroma Alley products make beautiful gifts, and our curated collections are perfect for thoughtful occasions. You can also explore our Gift Sets page for ready-to-gift options.

Allow the wax to melt evenly across the top during the first burn, keep the wick trimmed to about 1/4 inch, and avoid burning for excessively long periods at a time.

Tunneling usually happens when a candle is extinguished before the melt pool reaches the edges. Let the wax melt fully across the surface during early burns to help prevent it.

Store candles in a cool, dry place away from direct sunlight and heat. This helps preserve both the wax quality and the fragrance.