Delivery
How orders ship
We carefully pack each candle and aromatherapy item to help it arrive safely and beautifully. Orders are typically processed within 1–3 business days before dispatch.
Shipping timelines
Standard delivery times vary by destination and courier service. Once your order ships, tracking details are shared so you can follow every step.
Packaging care
Our products are packed with attention to presentation and protection, making them ideal for gifting as well as everyday indulgence.
Shipping & returns FAQ
Quick answers to the most common questions about delivery, damaged items, cancellations, and returns.
Do you ship across India?
Yes. Aroma Alley ships to locations across India where our courier partners operate.
How long does processing take?
Most orders are processed within 1–3 business days before they are handed over for delivery.
Will I receive tracking details?
Yes. Once your order is dispatched, tracking information is shared so you can monitor delivery progress.
Can I cancel my order?
If your order has not yet shipped, please contact us as soon as possible and we will do our best to help.
What if my order arrives damaged?
Please contact us promptly with your order details and clear photos of the damaged item and packaging so we can review and assist.
Do you accept returns?
For hygiene, safety, and product integrity reasons, returns may be limited on used or opened items. If there is an issue with your order, reach out to our team for support.